If you would like to order outside of the U.S., send us your shipping address and what you would like to order, and we will give you an estimate on shipping/custom costs. If you are then willing to pay those costs, we would love to ship to you! All shipping information below applies to U.S. residents only and international shipments will be case by case.

Our Shipping Rates

Products are shipped via UPS.  After an order is placed, you will receive an "order number" that can be used to check the status of your order and look up your tracking number. This can be done by clicking the "track your order" link on the top right corner of the website.

Return Policy

Refused Orders

1. Refused drop shipments will be credited less a 10% restocking fee, freight and handling charges.
2. A new order is required for reshipment and charges will include freight and handling charge.

Returns

1. You must ensure that merchandise is returned to receive proper credit. 
2. Freight on merchandise being returned to is to be prepaid.
3. Defective merchandise including original freight and handling fee will be credited upon receipt of merchandise.
4. Non-defective merchandise is ONLY RETURNABLE IF UNOPENED and will be credited at original invoice price less freight and handling charges and restocking fees of: 10% for orders 1 to 45 days, 20% for orders 46-90 days from invoice date.
5. Merchandise must be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed documentation and all parts.  No returns or credit requests are accepted after 90 days of invoice/ship date.
6. Replacement product will incur freight and handling charges.
7. Credit will be issued within 14 business days of receipt of merchandise.
8. All returns must reference a Purchase Order Number.

Carrier Loss, Damage/Pilferage

1. Claims for lost shipment, or damage/pilferage must be reported within 5 days of delivery/expected delivery date.  Original boxes, enclosed documentation and packing materials should be saved.  Carriers may require on-site inspection before the product can be returned.

Miss-shipments, miss-billings, and shortages

1. Shortages, miss-shipments and miss-billings must be reported within 5 days of delivery date/expected delivery date.  Original boxes, enclosed documentation and packing materials should be saved.
2. Miss-shipments are credited in full upon notification.  Any incorrect product shipments will be temporarily invoiced for inventory purposes until the item is returned and credited.  This credit will offset the invoice amount. 
3. Replacement product must be ordered again as a new order with a new order number Freight and handling charges will apply on the new order.
4. If it is proven that AirsoftGunHub.com has made the error, a Returns Authorization Tag may be sent for you to return the product freight free.  When the merchandise is returned, full credit will be given.